
Your customer knows best
Sometimes we just know what is best for our customers, like a mother knows what is best for her child. Or do we? Too often,

Sometimes we just know what is best for our customers, like a mother knows what is best for her child. Or do we? Too often,

Does your company have an end-of-the-year target? Most printing companies set a goal they aspire to hit. Some are more realistic than others. The business

Trust is a concept most companies tout as one of their core values. The word trust sounds good at the annual employee retreat; it looks

“No one is useless in this world who lightens the burdens of another.” — Charles Dickens The first time I stepped off the plane in

When Akio Morita, then chairman of Sony, proposed manufacturing a tape player that did not record, he was met with a tremendous amount of resistance.

Execution is everything. Michael Canic, PhD, urges leaders to get up and make their plans happen in his new book “Ruthless Consistency.” He lives by

There is so much marketing noise these days. So, how do you succeed in staying in the minds of your prospects and customers when there

In a speech made at the November 1996 COMDEX computer trade show, Intel chairman Andrew Grove boldly proclaimed, “We need to look at our business

There’s a famous dialogue in sales about two account executives discussing the plight of the market over cocktails. One account executive complains, “I can lead